top of page

Terms of Sales

Article 1: Definition

The services included in the Fortress of Montbazon entrance tickets present on the site  are offered by the association Les Chevaliers du Faucon Noir , operator of FORTERESSE DE MONTBAZON 12-14 RUE DU CHÂTEAU 37250 MONTBAZON
These general conditions are valid from 1 APRIL 2016

Article 2: Scope

These general conditions of sale and use apply to all services intended for individual customers offered by the association Les Chevaliers du Faucon Noir .
Ordering services is reserved for users who have read and accepted these general conditions in their entirety by clicking on them prior to each order via the reservation software used: OpenBillet.
The association Les Chevaliers du Faucon Noir reserves the right to modify the present general conditions at any time, without notice, it being agreed that such modifications will not be applicable to reservations previously accepted.
All users undertake to comply with these conditions and in particular to pay all sums due, and to accept the conditions and limitations of liability relating to the availability of the Products and Services offered.
The site's function is to allow individual users to purchase tickets and tickets for events online.

Article 3: Rates

Rates are set annually and vary according to age, the situation of users, availability at the time of booking, and the type of service.

Article 4: Programs

The operator reserves the right to modify its programmes, or even to cancel them for technical or meteorological reasons or in the event of external events beyond its control.

Article 5: Conditions of use of the site

To use the online sales section and make a purchase on the site, you must be at least 18 years old, and be able and legally capable of entering into a contract and using this site in accordance with these general conditions.
You remain financially responsible for the use made of the site in your name on behalf of a third party (including a minor), except to demonstrate fraudulent use resulting from no fault or negligence on your part. You guarantee also the veracity and accuracy of the information provided by you or any other third party using your data on this site.
Any use of this online shopping site that is fraudulent or that violates these general conditions, may result in the association Les Chevaliers du Faucon Noir refusing to honor the services fraudulently ordered and access to the services offered on said site.

Article 6: placing and cancellation of orders

Buying tickets  must be done at least 24 hours before use.
A ticket purchased on our site (except for one-off events) is valid throughout the tourist season (weekends, public holidays and long weekends in April, May, June and September, and every day in July and August). The schedule remains at the discretion of the customer who will refer to the opening hours present on our site.
After having completed all the forms and made their secure payment, the customer will receive a booking confirmation. His ticket will then be sent to him by email after payment.
Before going to the ticket office of the Forteresse de Montbazon , he must print his ticket in advance, so that all the numbers and barcodes of the QR code are perfectly readable or present it on a digital medium where all numbers and barcodes of the QR code are perfectly readable. The ticket must be presented at any control of the agents of the association Les Chevaliers du Faucon Noir inside the enclosure of the Forteresse de Montbazon .
A good print quality of the ticket is necessary. Partially printed, soiled, damaged, torn or illegible tickets will be considered not accepted and therefore not valid. It is recalled that a ticket is valid for one person and is nominative.
It is your responsibility to ensure that the contact details you provide when making your reservation are correct and that they will enable you to receive confirmation of your reservation for tickets or events.
In the event that you do not receive this confirmation by return email within 24 hours, it is your responsibility to contact the ticketing service by calling 02 47 34 34 10 or by sending us an email
All statements appearing on the booking confirmation shall be deemed to constitute the agreement between the parties.
All of the tickets offered on the site are NEITHER EXCHANGEABLE, NOR REFUNDABLE, NOR TRANSFERABLE, they allow direct access to the Forteresse de Montbazon after control by our agents.
From the moment of its creation, and even if it is not yet printed by use, the ticket is neither exchangeable, nor refundable, nor transferable.
Tickets issued are sent after confirmation of payment by e-mail.
It is your sole responsibility to correctly and completely enter the information that will allow the association Les Chevaliers du Faucon Noir to provide the services reserved on the site. The customer must hold his ticket to be able to access the reserved service of the FORTERESSE DE MONTBAZON 12-14 RUE DU CHÂTEAU 37250 MONTBAZON.
In the event of non-compliance with one of the rules set out above, the title will be considered invalid.

Article 7: proof

It is expressly agreed that, except for a manifest, clear and unequivocal error by the association Les Chevaliers du Faucon Noir , the data stored in the information system of the association Les Chevaliers du Faucon Noir has probative value with regard to orders placed.
The data on computer and or electronic media kept by the association Les Chevaliers du Faucon Noir constitute proof, and, if they are produced as means of proof by the association Les Chevaliers du Faucon Noir , in all contentious or other proceedings, they will be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same probative force as any document that would be drawn up, received or kept in writing.
All requests for information, clarification and any complaints should be addressed to the association Les Chevaliers du Faucon Noir , 12-14 RUE DU CHÂTEAU, 37250 MONTBAZON.

Article 8: responsibilities and guarantees

The association  Les Chevaliers du Faucon Noir does not guarantee that the site will be free of anomalies, errors or bugs, nor that these can be corrected, nor that the site will operate without interruptions or breakdowns, nor that it is compatible with equipment or a particular configuration other than that expressly validated by the association Les Chevaliers du Faucon Noir .
Finally, the association Les Chevaliers du Faucon Noir being unable to control all the sites to which its own site refers by the presence of hypertext links, the association Les Chevaliers du Faucon Noir cannot under any circumstances be considered responsible for their content.
You declare that you know the characteristics and limits of the Internet, in particular its technical performance, the response time for consulting, querying or transferring data and the risks associated with communications via the Internet.
Concerning the form to obtain a ticket: except for malfunction of the site which would be attributable to it, the association Les Chevaliers du Faucon Noir cannot be held responsible for any anomalies that may occur during the ordering, processing or printing of the ticket, attributable either by you, either by the unforeseeable and insurmountable fact of a third party unrelated to the service, or in the event of force majeure (for example, anomalies caused by any hardware, software or means of connection used or coming from a third-party provider) .

Article 9: security

Customers undertake to respect without restriction the regulations of the safety instructions posted at the Forteresse de Montbazon , in particular that children, whatever their ages, remain and remain under the full responsibility of their parents, or any other person. major having brought these children, and this, on the whole of the indoor and outdoor route within the enclosure of the Forteresse de Montbazon and its car park.
We remind you that 1st category dogs are prohibited on our site, and that other dogs are accepted if they are kept on a leash and do not inconvenience other visitors when they come to the Forteresse de Montbazon .

Article 10: attribution of jurisdiction

In the event of litigation or any other action, the only courts of TOURS (37) are considered competent, including in the event of multiple or even foreign defendants.

bottom of page